My wife teases me a lot with the phrase “You think you can change anything with a bit of money.” because if I can’t find something specifically the way I like it, I wonder how much money it would take to customize to my needs.
I know this makes me sound like some overpaid ass, but in reality, it comes from the fact that I work in the fast paced high tech industry and if a customer comes to me asking for something out of the ordinary, I never say no unless it is completely impossible. The conversation usually ends up with an explanation of the time and effort involved to make it happen and the opportunity cost is assessed and a surcharge is brought in, because my industry understands customization.
It was this same philosophy that created the “Add Bacon 50 cents” option on cash registers. It was people like me who grew up with banquet burgers asking Wendy’s and McDonalds for bacon on our cheeseburgers and offering to pay more for it that revolutionized restaurant cash register operation and, more importantly, gave us more options as consumers.
Life truly is better.
Where am I going with this? Well Yahoo news has an article about how a BC clinic is charging customers $30 for appointments and the NDP (go figure) is bitching about how this is a violation of the Canada Health Act and that the clinic needs to be stopped.
I thought this was the usual private clinic argument until I read this:
“Without the benefits offered under the plan, beginning March 1, 2007, there will be a $30 reservation fee in order to schedule an appointment to see one of the doctors at a specific time,” the letter states.
Drop-in patients or patients without scheduled appointments will not be charged the appointment fee.
*emphasis mine
So the patients are not being charged if they are willing to accept regularly scheduled appointments or drop in and wait for a gap in the doctor’s time. The ONLY people getting charged are those who ask for a specific time. i.e. that person out there with a busy schedule because they are being productive to society and not willing to stop being productive without a bit of guarantee that when they arrive they will be seen right away so they can go back to being productive to society. Hell, I bet if I had this service my boss would be glad to pay it to get me back on the job quickly and efficiently.
The kicker is that the patient is NOT paying for healthcare at all. The price for the treatment is the same if you wait or if you take the appointment they give you or if they charge you to be flexible to your time requirement. The patient is paying for expediency. They are paying for time saved. They are paying for a customized treatment “time”.
i.e. They are paying for a bacon cheeseburger.
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wendy’s and mcdonald’s are restaurants.
ps. you should probably eat less banquet burgers.
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They probably started this because of people no-showing for appointments. Do they also bill no-shows?
The only problem I see with this is that the people who drop in may have to wait longer if scheduled appointments are occurring when they arrive. That said, if you just drop in you expect to wait anyway so I don’t see it as a big deal.
GPs in Ontario used to bill $25 for an office visit, it may have increased recently. By adding $30 they are doubling the fee for a patient-scheduled appointment.